Returns & Refunds

30-Day Return Policy

If you’re not satisfied with your purchase, you may return unopened products in their original packaging within 30 days of delivery for a full refund.

How to Start a Return

Email us at support@topgungoods.store with your order number and the reason for the return. We’ll send you return instructions within one business day.

Refunds

Once we receive and inspect the returned item, refunds are processed within 5–10 business days to the original payment method. You’ll receive an email confirmation when the refund is issued.

Exchanges

For exchanges, start a return and place a new order for the item you’d like instead. This ensures the fastest turnaround.

Non-Returnable Items

Opened or used products, items purchased on clearance, and lab supplies (syringes, vials, gloves) cannot be returned for hygiene and safety reasons.

Cancellations

Orders can be cancelled within 2 hours of placement. After that window, the order may have already entered processing. Contact us as soon as possible and we’ll do our best.